Terms and Conditions – S9 Pro Gaming Platform

1Acceptance of Terms

By accessing or using the s9 pro platform, whether through a browser on your mobile device, desktop or any other means, you confirm that you have read these Terms and Conditions in full and agree to be bound by them. This agreement is formed at the point of registration and continues for as long as your account remains active.

S9 pro reserves the right to update these terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of the platform after any update is published constitutes acceptance of the revised terms. It is your responsibility to check this page periodically.

These terms operate alongside the Privacy Policy and any additional terms associated with specific promotions or game types. In the event of a conflict between these general terms and a specific promotion's terms, the specific promotion terms take precedence for that promotion only.

2Eligibility & Registration

To register and use s9 pro, you must meet all of the following conditions at the time of registration and on an ongoing basis:

• You must be at least 18 years of age.
• You must be registering and playing on your own behalf, not on behalf of another person.
• You must not already hold an active or previously closed account on s9 pro under any other name or identity.
• You must provide accurate and complete registration information. False details, including names, contact numbers or payment information, will result in account suspension.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

S9 pro may request identity verification documents at registration or at any point during your account's lifetime. This can include a copy of a national identity card (CNIC), passport or other government-issued identification. Failure to provide requested verification may result in account restrictions or closure.

Only one account is permitted per person, household, device and IP address. S9 pro uses technical measures to identify duplicate registrations. If duplicate accounts are detected, all accounts involved may be suspended and any bonus funds or associated winnings forfeited.

3Account Responsibility

You are fully responsible for all activity that takes place under your s9 pro account. This includes all deposits made, games played and withdrawals requested, whether or not you authorised the specific action.

Your login credentials – username and password – must be kept confidential. Do not share your login details with anyone, including family members or friends. S9 pro will not be liable for any loss resulting from unauthorised access to your account where you have shared or failed to protect your credentials.

If you believe your account has been accessed by an unauthorised party, you must contact s9 pro support immediately. The platform will investigate and take appropriate action, which may include temporary account suspension while the matter is reviewed.

You are responsible for ensuring that your contact details – email address and mobile number – are kept up to date. S9 pro will use these for account communications, security alerts and withdrawal notifications. Outdated contact details that result in missed communications are your responsibility.

4Deposits & Payments

All deposits on s9 pro are processed in Pakistani Rupees (PKR). The platform supports deposits via JazzCash, Easypaisa, Raast, direct bank transfers, debit and credit cards, and other supported mobile wallets. The specific payment methods available to your account are displayed in the Deposit section after login.

Deposits must be made from a payment method that is registered in your own name. Using a payment method belonging to a third party – whether a family member or anyone else – is not permitted. Deposits sourced from third-party accounts may be reversed and the associated funds withheld pending investigation.

S9 pro does not charge a platform-side deposit fee. However, your payment provider – JazzCash, Easypaisa, your bank or card issuer – may apply their own standard transaction charges. These are outside s9 pro's control and are your responsibility to check with your provider.

Minimum deposit amounts vary by payment method and are displayed at the point of deposit. S9 pro does not accept deposits below the stated minimums. Deposits above any stated maximums for your account level may be returned at s9 pro's discretion.

Deposits are credited to your PKR balance once the payment is confirmed by the payment provider. For instant methods like JazzCash and Easypaisa, this is typically immediate. For bank transfers, processing may take longer depending on your bank's clearing schedule.

5Withdrawals

Withdrawals of real-money PKR balances are processed to a payment method that is verified as belonging to the account holder. S9 pro reserves the right to request verification of the withdrawal method before processing any withdrawal request.

Before a withdrawal can be processed, any active bonus wagering requirements associated with your account must be met in full. Attempting to withdraw funds while a wagering requirement is still active will either be declined or result in the bonus portion of your balance being removed prior to withdrawal.

Processing times for withdrawals vary by method. S9 pro aims to process approved withdrawal requests within the timeframe communicated at the time of the request. Actual receipt of funds is also subject to your payment provider's processing schedule.

S9 pro may conduct enhanced verification before processing withdrawal requests above certain thresholds. This is standard practice and is not an indication of any issue with your account. Providing requested documentation promptly will avoid delays.

6Bonuses & Promotions

S9 pro offers various bonuses and promotions including welcome bonuses for new players, reload bonuses, cashback offers and seasonal promotions tied to events such as PSL, T20 international cricket series and other occasions relevant to Pakistani players.

Each bonus or promotion is subject to its own specific terms, including eligibility criteria, minimum deposit requirements, wagering requirements and expiry periods. These are published on the Promotions page. General principles that apply to all bonuses unless stated otherwise include:

• Wagering requirements must be fulfilled before bonus-derived winnings become withdrawable. The wagering multiple applicable to each bonus is stated in the specific promotion terms.
• Bonus funds are distinct from real-money balances. They are used in gameplay but are not withdrawable directly. Only winnings generated from bonus play, after wagering requirements are met, become withdrawable real-money funds.
• Bonuses are non-transferable and may only be used by the account holder to whom they were issued.
• One bonus at a time – unless specifically stated otherwise, only one active bonus may be held on an account simultaneously.
• Abuse of bonuses – including through the use of multiple accounts, coordinated play or any pattern that s9 pro determines to be an exploitation of promotional terms – will result in forfeiture of the bonus and any associated winnings, and may result in account closure.

S9 pro reserves the right to withdraw, modify or expire any promotion at any time without prior notice. If a promotion is withdrawn after you have opted in and met the qualifying deposit condition, the bonus as it stood at the time of qualification will still be honoured unless the modification was required to correct a material error in the original offer.

7Gameplay Rules

All games available on s9 pro – including slots, live casino tables, fish games and bingo – are governed by their individual game rules as displayed within each game. It is your responsibility to understand these rules before placing stakes.

Game outcomes on s9 pro are determined by certified random number generation (RNG) systems for automated games, and by real-time dealer actions for live casino games. S9 pro does not manipulate or interfere with game outcomes.

In the event of a technical fault during a game round – including disconnection, server interruption or software error – the affected round may be voided and any stake returned to your account balance. S9 pro will make reasonable efforts to resolve technical issues promptly. The platform is not liable for losses caused by third-party connectivity issues, including mobile data interruptions or power outages on the player's side.

Any winnings that result from a demonstrable software malfunction or error will be voided, regardless of whether they have been credited to your account balance at the time the error is identified. S9 pro will notify you if a game round has been voided for this reason.

Minimum and maximum stake limits per game are displayed within each game interface. Stakes outside these limits will not be accepted. For live casino tables, stake limits may vary by table and time of day.

8Prohibited Conduct

The following actions are strictly prohibited on s9 pro and will result in immediate account suspension, forfeiture of balances and, where appropriate, reporting to relevant authorities:

• Registering more than one account or assisting another person in creating a duplicate account.
• Providing false, misleading or incomplete information during registration or verification.
• Using automated software, bots, scripts or any other tool to interact with the platform in a non-human manner.
• Exploiting known or suspected software bugs or errors to gain an unfair advantage. Any winnings generated through such exploitation will be voided.
• Engaging in any form of collusion with other players, particularly in live casino games, to gain an unfair advantage.
• Making deposits using payment methods not registered in your own name, or using funds obtained through fraudulent means.
• Attempting to use the platform to launder money or conceal the origins of funds from any source.
• Sharing, selling or transferring your account to another person.
• Using a VPN, proxy server or similar tool to misrepresent your location or identity on the platform.

9Responsible Gaming

S9 pro is committed to providing a gaming environment that supports responsible play. Gaming on s9 pro is intended as a form of entertainment for adults. It is not a source of income and should never be treated as one.

We encourage all players to:

• Set a clear PKR budget before each session and stick to it, regardless of whether you are winning or losing.
• Set time limits for gaming sessions and take regular breaks away from the platform.
• Never chase losses by depositing more in an attempt to recover money already lost in gameplay.
• Keep gaming as one leisure activity among many, rather than allowing it to dominate your time or finances.
• Seek support if you feel that your gaming habits are becoming difficult to control.

S9 pro will never pressure players to deposit more than they are comfortable with. If you need guidance on managing your gaming activity, visit the Responsible Gaming page for practical self-management tools and information.

S9 pro is strictly for players aged 18 and above. If you are a parent or guardian, please take appropriate measures to prevent minors from accessing this platform.

10Privacy & Data

S9 pro collects and processes personal data as part of account registration, verification and the ongoing operation of your account. The full details of what data is collected, how it is used, and your rights in relation to that data are set out in the Privacy Policy.

By registering on s9 pro, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes the processing required to verify your identity, process your PKR deposits and withdrawals, and comply with any applicable legal obligations regarding financial transactions.

S9 pro does not sell your personal data to third parties for marketing purposes. Data shared with payment processors – including JazzCash, Easypaisa and banking partners – is limited to what is necessary to complete your requested transactions.

11Amendments to Terms

S9 pro reserves the right to amend, update or replace these Terms and Conditions at any time. Notification of significant changes will be communicated via a notice on the platform or by email to your registered address, where applicable.

The date shown at the top of this page reflects when the current version of these terms was last updated. It is your responsibility to review this page regularly. If you continue to use s9 pro after a change has been published, you are deemed to have accepted the updated terms.

If you do not agree to any updated version of these terms, you should stop using the platform and request closure of your account. Any real-money PKR balance held at the time of account closure, net of any pending wagering requirements, will be returned to you via your verified withdrawal method.

12Account Termination

You may request closure of your s9 pro account at any time by contacting support. Your account will be closed once any pending transactions or active wagering requirements are resolved.

S9 pro reserves the right to suspend or permanently close any account where:

• A breach of these Terms and Conditions has been identified.
• Fraudulent, abusive or illegal activity is suspected or confirmed.
• The account holder has failed to complete required identity verification within a reasonable timeframe.
• The account has been inactive for an extended period, as defined by platform policy at the time.
• Continuation of the account would conflict with any legal or compliance obligation.

In the event of account closure due to a terms breach, any real-money PKR balance may be withheld pending investigation. Bonus funds and any winnings derived solely from bonus play are not withdrawable in cases of confirmed terms violations.

13Limitation of Liability

S9 pro provides the platform on an "as available" basis. While every reasonable effort is made to ensure the platform operates without interruption, s9 pro does not guarantee uninterrupted access and accepts no liability for losses resulting from planned or unplanned downtime, maintenance periods, or technical failures outside its reasonable control.

S9 pro is not responsible for losses caused by:

• Delays or failures in your internet connection, mobile data service or power supply.
• Errors made by you during gameplay, including incorrect stake amounts or game selection.
• Delays in payment processing caused by your bank, mobile wallet provider or card issuer.
• Third-party actions that affect platform availability or your account security where s9 pro has taken reasonable precautions.

To the fullest extent permitted by applicable law, s9 pro's total liability to any individual player for any claim arising from use of the platform is limited to the real-money PKR balance held in that player's account at the time the claim arises.

14Contact

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your account, you can reach the s9 pro support team via:

• Email: [email protected] (displayed as text only – please copy and paste into your email client)
• FAQ page: Visit the FAQ for answers to common questions about accounts, deposits, withdrawals and bonuses.

For responsible gaming self-management support, visit the Responsible Gaming page. For details on how your personal data is handled, visit the Privacy Policy page.

S9 pro aims to respond to all support enquiries within a reasonable timeframe. For the fastest response, please include your registered username and a clear description of your query when contacting support.