Privacy Policy – S9 Pro Pakistan Gaming Platform

1Introduction

S9 pro ("the platform", "we", "us") operates an online gaming and entertainment service for players in Pakistan. When you register an account, make a PKR deposit, play games or contact our support team, you share certain personal information with us. This Privacy Policy explains what we collect, why we collect it, how we protect it and what rights you have over it.

By creating an account on s9 pro or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, the contact details at the end of this page will get you to our support team.

This policy should be read alongside the Terms and Conditions, which govern the overall use of the s9 pro platform. In the event of a conflict between this Privacy Policy and the Terms and Conditions on a matter relating to personal data, this Privacy Policy takes precedence.

2Data We Collect

The personal data s9 pro collects falls into the following categories:

We do not collect sensitive data such as biometric information, health records or religious affiliations. We do not collect full credit or debit card numbers – payment processing for cards is handled via our payment partners' secure environments.

3How Data Is Collected

S9 pro collects your personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting support.
• Automated technical collection: When you use the platform, our servers automatically record technical data such as your IP address, device identifiers, browser type and session activity. This happens as a standard part of how websites and apps operate.
• Cookies and similar technologies: As described in the Cookies section of this policy, s9 pro uses cookies to manage your session and understand how the platform is used.
• Payment processors: When you deposit or withdraw PKR, our payment partners (JazzCash, Easypaisa, Raast, banks) may share transaction confirmation data with us to reconcile your account balance. We do not receive your full payment credentials from these providers.
• Identity verification services: Where you submit identity documents (such as a copy of your CNIC) as part of account verification, those documents are processed to confirm your identity and age.

4How We Use Your Data

S9 pro uses your personal data for the following purposes:

• Account management : Creating and maintaining your s9 pro account, verifying your identity, processing PKR deposits and withdrawals, and keeping your account details up to date.
• Platform operation: Running the games you play, recording stakes and results accurately, crediting winnings to your balance and maintaining a correct transaction history.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, duplicate registrations, bonus abuse or other conduct that violates our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes about transactions or game results, and following up on any account issues you raise with our team.
• Responsible gaming: Monitoring gameplay patterns to identify accounts that may benefit from responsible gaming support or self-exclusion tools, in line with our commitment to adult-only, self-managed gaming.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use s9 pro and improve the platform experience for Pakistani players.
• Marketing communications: Sending you information about bonuses, promotions and platform updates – but only if you have opted in to receive such communications. You can opt out at any time.
• Legal and compliance obligations: Retaining records as required by applicable law and responding to legitimate legal requests.

5Sharing Your Data

S9 pro does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: We share the transaction details necessary to process your PKR deposits and withdrawals with JazzCash, Easypaisa, Raast and banking partners. These providers process your data under their own privacy policies and are contractually required to handle it securely.
• Identity verification providers: Where third-party services are used to verify identity documents such as your CNIC, your submitted documents are shared with those providers solely for verification purposes.
• Game providers: Some games on s9 pro are supplied by third-party game studios. These providers may receive anonymised session data (such as stake amounts and game outcomes) for the purpose of operating the game and resolving technical disputes. They do not receive your name, contact details or payment information.
• IT and security service providers: Providers that support the technical operation of the platform (such as hosting, security monitoring and analytics) may process technical data as part of their services. These providers operate under strict data processing agreements.
• Legal obligations: S9 pro may disclose personal data where required to do so by applicable law or in response to a valid legal request. We will not disclose data beyond what is strictly required by such a request.

All third parties with whom s9 pro shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose. S9 pro does not permit third-party service providers to use your data for their own marketing.

6Payment Data

All PKR deposits and withdrawals on s9 pro are processed through trusted payment channels including JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other supported mobile wallets. The security of your payment credentials is a priority.

S9 pro does not store full card numbers, CVV codes or mobile wallet PINs on its servers. When you initiate a payment, you are interacting with the payment provider's own secure interface. S9 pro receives only a transaction confirmation and reference number to update your account balance.

Your JazzCash or Easypaisa wallet number, or your bank account reference used for withdrawals, is stored on your account to facilitate future withdrawals to a verified method. This data is encrypted at rest and is accessible only to authorised s9 pro staff for the purpose of processing your withdrawal requests.

7Cookies

S9 pro uses cookies – small text files stored on your device – to make the platform work properly and to understand how it is being used. The following types of cookies are in use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these, the platform cannot operate correctly. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display preferences to improve your experience during a session.
• Analytics cookies: Collect anonymised data about how players use the platform – which pages are visited most, how long sessions last, and which games are most popular. This data helps us improve the platform. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login attempts or unusual patterns of platform use.

S9 pro does not use advertising cookies or track your activity across other websites. Most browsers allow you to view, manage and delete cookies through their settings menus. Disabling essential cookies will affect the platform's ability to function correctly – in particular, you may not be able to remain logged in.

8Data Security

S9 pro takes the security of your personal data seriously. The following measures are in place to protect the information held on your account:

• Encryption in transit: All data transmitted between your device and the s9 pro platform is protected using TLS encryption. This applies to login, deposits, withdrawals and any other account activity.
• Encryption at rest: Sensitive account data including identity verification documents, payment references and personally identifiable information is encrypted when stored on our servers.
• Access controls: Access to personal data within s9 pro is restricted to staff members who require it to perform their job functions. Access is logged and subject to regular review.
• Account security features: Players are encouraged to use a strong, unique password for their s9 pro account. S9 pro may prompt you to update your password if your account shows signs of unusual login activity.
• Monitoring: Our security systems continuously monitor the platform for unusual activity, including patterns that may indicate unauthorised account access or fraud.

No security system is completely infallible. In the unlikely event of a data breach that affects your personal information and creates a risk to your rights, s9 pro will notify affected players promptly and take appropriate steps to contain and address the breach.

You play an important role in keeping your account secure. Do not share your password with anyone, use a unique password not used on other platforms, and log out of your account when using a shared device.

9Data Retention

S9 pro retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are as follows:

• Active accounts: Personal data is retained for the full duration that your account remains open on s9 pro.
• Closed accounts: Following account closure, core account data including identity verification records and transaction history is retained for a minimum of five years. This is to fulfil legal recordkeeping obligations and to resolve any disputes that arise after closure.
• Communications data: Support transcripts and email correspondence are retained for up to three years from the date of the communication.
• Technical and analytics data: Anonymised technical data may be retained indefinitely in aggregated form for platform analytics purposes. This data cannot be used to identify individual players.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

10Your Rights

As a player on s9 pro, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data s9 pro holds on your account. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any personal data held on your account is inaccurate or out of date, you have the right to ask us to correct it. For some data fields (such as contact number or email address), you may be able to update these directly after login.
• Right to deletion: You may request deletion of your personal data. Note that where we have a legal obligation to retain certain records – such as transaction history – we cannot delete that data until the required retention period has passed. We will inform you of any such limitations when you make a deletion request.
• Right to restrict processing: In certain circumstances you may ask us to restrict the processing of your data while a dispute or correction request is being resolved.
• Right to withdraw consent: Where your data is processed on the basis of your consent – for example, for marketing communications – you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to object to marketing: You may opt out of receiving promotional communications from s9 pro at any time by contacting our support team.

To exercise any of these rights, contact the s9 pro support team with your registered email address or mobile number and a clear description of your request. We may need to verify your identity before processing the request.

11Minors

S9 pro is strictly an adults-only platform. Registration is not permitted for anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that personal data belonging to a person under 18 has been collected through the registration process, that account will be immediately closed, all associated data deleted, and any deposits returned through the original payment method where possible.

If you are a parent or guardian and believe that a minor in your household has registered an account on s9 pro, please contact our support team immediately with details so we can take prompt action.

We also encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms. This is part of our broader commitment to Responsible Gaming.

12Policy Changes

S9 pro may update this Privacy Policy from time to time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or through a platform notification.

We encourage you to review this page periodically so that you are always aware of the current version of our Privacy Policy. Continued use of the s9 pro platform following an update to this policy constitutes acceptance of the revised version.

If a proposed change to this policy would require us to use your personal data in a materially different way from how it was collected, we will seek your explicit consent before applying that change to your data.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data s9 pro holds about you, you can reach our team via:

• Email: [email protected] (please copy and paste this address into your email client – it is displayed as plain text only)
• FAQ: Visit the FAQ page for answers to common account and data questions.

When contacting us about a privacy matter, please include your registered mobile number or email address so we can locate your account and respond efficiently. We aim to acknowledge all privacy-related requests within two business days.

For questions about how your account is governed more broadly, visit the Terms and Conditions page. For responsible gaming support and self-management tools, visit the Responsible Gaming page.